Squad Lead, Shopify
Ottawa, Ontario, Canada: November 2016 – Present
I currently lead a team of Gurus at Shopify. Our Gurus provide assistance for the over 600,000 shops running on the Shopify platform. Primary duties include scheduling, coaching, mentoring and helping the team grow.
Ottawa, Ontario, Canada: January 2016 – November 2016
Provided technical support and assistance for the over 350,000 online shops running on the Shopify platform. Whether it be a simple how-to question or a complex technical puzzle, I assisted with anything and everything related to running an e-commerce business.
Tea Guide, David's Tea
Natick, Massachusetts, USA - July 2014 - August 2015
Provided customer service, including extensive knowledge of all teas and merchandise; prepared tea-based beverages; responsible for cleanliness and organization of store; took part in sampling and community outreach initiatives.
Barista, Bittersweet Co.
Hopkinton, Massachusetts, USA - September 2014 - August 2015
Prepared a variety of coffee-based beverages; ran the cash register and provided customer service; responsible for cleanliness and organization of the cafe.
Koopman’s Hardware - Green House
Northbridge, Massachusetts, USA - Summers months of 2012, 2014 & 2015
Provided customer service and took care of plants in a busy outdoor work environment.
Mount Allison University, Sackville, New Brunswick, Canada
Bachelor of Arts in History, Classics & Anthropology, 2014
- Violinist in Mount Allison Chamber Orchestra
- History Society executive board: organized connections and activities for history students
- Inter-Varsity Christian Fellowship president, secretary: organized activities, outreach, weekly